Your privacy matters to us, plain and simple
Look, we get it - nobody really wants to read through pages of legal jargon. But here at Titan Veil Stronghold, we're committed to being straight with you about how we handle your personal information.
This privacy policy explains what data we collect when you stay with us, book a room, grab a meal at our restaurant, or even just browse our website. We're based in Whistler, BC, and we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act) - because protecting your info isn't just good practice, it's the law.
We've tried to keep this as readable as possible, but if something's unclear or you've got questions, just reach out to us at reservations@titanveilstronghold.info or call us at (604) 555-8847. We're happy to chat about it.
When you interact with us, we collect various types of information. Here's the breakdown:
Sometimes we get information from third-party booking platforms, corporate travel departments, or loyalty program partners. This helps us provide you with a seamless experience no matter how you found us.
We're not just collecting this stuff for fun - here's what we actually do with your information:
Processing your reservations, managing your stay, arranging spa appointments, booking guided wilderness tours, handling conference room setups - basically making sure you get what you paid for and that everything runs smoothly.
Sending you booking confirmations, pre-arrival info, answering your questions, following up after your stay. We might also send you updates about our services or special offers - but you can opt out of marketing emails anytime.
Understanding how guests use our facilities, what amenities are popular, which wilderness tours get the most interest. This helps us improve our offerings and tailor experiences to what people actually want.
Preventing fraud, ensuring facility security, complying with Canadian hospitality regulations, responding to legal requests. Sometimes we've gotta keep records for tax purposes or other regulatory requirements.
Reaching out with seasonal deals, new adventure packages, or special events happening at the resort. We only do this if you've given us permission or haven't opted out.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small text files that get stored on your device when you visit our site. Here's what they do:
These are the ones we need to make the site work properly. They handle things like keeping you logged in, remembering what's in your booking cart, and ensuring secure connections. You can't really turn these off without breaking the site.
We use these to understand how people navigate our site - what pages are popular, where folks get stuck, how long they spend browsing accommodations. It's all anonymous data that helps us make the site better.
These track your browsing across different sites so we can show you relevant ads. If you've looked at our luxury suites, you might see ads for them later on social media. You can disable these in your browser settings if that creeps you out.
Most browsers let you control cookies through their settings. You can block all cookies, delete existing ones, or set preferences for specific sites. Just know that blocking certain cookies might make parts of our website less functional. Check out aboutcookies.org for detailed instructions on managing cookies in different browsers.
We're not in the business of selling your personal info - that's not our style. But we do share data with certain partners and service providers when necessary:
Companies that help us operate the resort - payment processors, booking system providers, email service platforms, cloud storage providers. These folks are contractually obligated to protect your data and only use it for the specific services they're providing us.
Sometimes we work with tour operators, spa product suppliers, or local adventure companies to enhance your experience. We might share relevant info with them to coordinate services you've requested.
If we're legally required to disclose information - like responding to a court order, complying with tax regulations, or cooperating with law enforcement in legitimate investigations - we'll do so. We're not gonna fight a valid subpoena.
If Titan Veil Stronghold were to be sold or merged with another company (not planning on it, but you never know), your information would likely be transferred to the new owners. We'd notify you if this happens.
Sometimes we might want to share your info for reasons not covered here - like featuring your photo in our promotional materials. We'll always ask for your explicit permission first in those cases.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information. Here's what you can do:
You can request a copy of all the personal information we have about you. We'll provide it in a readable format within 30 days.
If something we have on file is wrong, let us know and we'll fix it. Keeping accurate records benefits everyone.
Want us to delete your data? We'll do it, unless we're legally required to keep it (like for tax records or active bookings).
Don't wanna hear from us about promotions? No hard feelings - just click unsubscribe in any marketing email or contact us directly.
You can ask us to limit how we use your data in certain situations, like if you're disputing its accuracy.
Request your data in a structured, commonly used format that you can transfer to another service provider if you want.
Just shoot us an email at reservations@titanveilstronghold.info with the subject line "Privacy Rights Request" or call us at (604) 555-8847. We might need to verify your identity before processing certain requests, just to make sure we're not handing out someone else's information.
We take security seriously around here. Your information is protected through a combination of technical, administrative, and physical safeguards:
That said, no system is 100% foolproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we ever experience a data breach that affects your personal information, we'll notify you and the relevant authorities as required by Canadian law.
You've got a part to play too - use strong passwords for any online accounts, don't share your login credentials, and be cautious about emails claiming to be from us asking for sensitive info (we'll never request passwords or credit card details via email).
Titan Veil Stronghold welcomes families, but our website and booking services aren't designed for kids under 13 to use independently. We don't knowingly collect personal information from children under 13 without parental consent.
If you're booking a family stay, the adult making the reservation is responsible for providing information about any children in the party. We'll collect basic details like ages (to arrange appropriate accommodations) and any special needs, but that's about it.
If we discover we've inadvertently collected information from a child under 13 without proper parental consent, we'll delete it as quickly as possible. Parents or guardians who believe we might have information about their child can contact us at reservations@titanveilstronghold.info.
We're based in Canada, but some of our service providers might be located in other countries - including the United States. This means your data could be processed or stored outside of Canada.
When we transfer data internationally, we make sure there are appropriate safeguards in place. This might include:
Different countries have different privacy laws, and some might not offer the same level of protection as Canada. By using our services, you're acknowledging that your information might be transferred to and processed in other jurisdictions. If you're not comfortable with this, please reach out to discuss your concerns.
Privacy laws evolve, our business practices change, and technology advances - so we might need to update this policy from time to time. When we do make changes, we'll update the "Last Updated" date at the top of this page.
If we make any significant changes that materially affect how we use your personal information, we'll notify you in advance. This could be through an email,